Usability Engineering2 Measurementand Methods Laura L. Downey, Sharon J. Laskowski, Elizabeth A. Buie, William E. Hefley Introduction This report summarizes the activities of the Usability Engineering 2: Measurement and Methods (UE2) Symposium held March 3, 1997 at the National Institute of Standards and Technology (NIST) in Gaithersburg, Maryland, USA. The workshop was co-sponsored by NIST's Information Technology Laboratory (ITL) and by the HumanComputer Interaction Laboratory (HCIL) of the University of Maryland. Over 145 people attended a comprehensive technical program that included parallel tracks for managers, experts and novices. UE2's purpose remained the same as the first symposium held in 1996: it once again brought together industry and government to exchange information and strategies for achieving effectiveness, efficiency, and satisfaction in computer-based government systems. New for 1997 was a special emphasis on measurement and methods along with a parallel track format to address the varying attendee profiles such as job function and level of expertise. Usability Engineering and Its Necessity in Government Systems The National Performance Review has the explicit objective of improving the performance of US Government agencies. We believe every government agency's peformance depends on the usability of the computerized systems that support that agency's work. Usability
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