Un intentional , Chuck Huff , in the Design of Computer Systems P~ychologyDepartment, St. Olaf College huff@stolaf.edu For in much wisdomis much grief."and he that /ncreaseth know/edge increaseth sorrow. ...Ecclesiastes 1:18 ¢y/ hy was the Hebrew scholar and author of Ecclesiastes o skeptical about the worth of knowledge? At least V Y in our time, we find the rapid increase in knowledge to be both exhilarating and hopeful. As knowledge increases, we cure more diseases, connect more people, ease much poverty. Increases in knowledge certainly drive the technology industry and make "faster, better, more" almost a mantra of progress. So it can be surprising to read words like those above. They smack of obscurantism, obstruction, willful ignorance. Surely attitudes like this can only come from unreconstructed technophobes. The implied advice is to avoid sorrow by avoiding knowledge - - to retreat into ignorance. By the time you have finished with this article, I hope to have convinced you that knowledge brings with it increased responsibility. If I succeed, you may have some sympathy for the weariness of the ancient scholar. You may still reject the implied advice. What sort of knowledge increases sorrow? At least for our purposes,
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Unintentional power in the design of computer systems
Huff, Chuck
Follow ACM SIGCAS Computers and Society
, Volume 26 (4)
Association for Computing Machinery – Dec 1, 1996
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