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Towards Designing More Effective Systems by Understanding User Experiences CLARE J. HOOPER Eindhoven University of Technology ________________________________________________________________________ Clare Hooper is a postdoctoral fellow at the Eindhoven University of Technology. She completed her EngD with the School of Electronics and Computer Science at the University of Southampton, supervised by David Millard. Her thesis, entitled Towards Designing More Effective Systems by Understanding User Experiences, was motivated by a desire to build better social technologies based on a sound understanding of user experiences in physical and digital contexts. To this end, Clare developed Teasing Apart, Piecing Together (TAPT), a Software Engineering design process for understanding user experiences and redesigning them for new contexts. TAPT underwent a three-phase mixed methods evaluation, which demonstrated that the method provides a strong analytical framework for understanding experiences and that it supports experience redesign. A full copy of the thesis can be found at http://eprints.ecs.soton.ac.uk/22578/ DOI: 10.1145/2020936.2020940 http://doi.acm.org/10.1145/2020936.2020940 ________________________________________________________________________ 1. INTRODUCTION This work is about social technologies, user experiences and the problems of creative design. It is motivated by a desire to give people who are offline whether for reasons of poverty, disability, infrastructure or cultural background the access to social technologies that is
ACM SIGWEB Newsletter – Association for Computing Machinery
Published: Sep 1, 2011
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