Commentary 21 A retrospective look at the discover)6 explanation, and fate of user edits. The User Edit Revisited, or 'If We're So Smart, W h y Ain't We Rich?' Marshall A. Atlas IBM Corporation 11400 Burnet Road Austin, TX 78758 Internal Zip 9330 atlas@us.ibm.com After reading the papers provided by Wishbow, Schriver, and Hayes, it occurred to me that two almost contradictory questions are being asked, namely: 1. Why has the user edit paper remained influential for so long? and 2. Why hasn't it had more impact on product documentation? Discovering the User Edit My 'discovery' of the user edit was essentially a re.invention of the wheel, since this technique was already known--known to the Heathkit company, as Dick Hayes points out, and known to the U.S. Army, as I pointed out in my original paper. The reason I will elaborate on the details here is because the circumstances of my discovery led me to believe that the technique could be applied far beyond the two special cases I originally worked with. In 1980, I spent six months working as a kind of usability consultant/co-op student attached to a publications department, where I was responsible for raising the
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The user edit revisited, or “if we're so smart, why ain't we rich?”
Atlas, Marshall A.
Follow ACM SIGDOC Asterisk Journal of Computer Documentation
, Volume 22 (3)
Association for Computing Machinery – Aug 1, 1998
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