The success of a technical document depends heavily on the index. The task of indexing a technical document often cannot begin until insufficient time remains to do a good job. However, for many users of the document, a good index is mandatory to its usability. A good index is especially crucial for technical documents because readers tend to look up specific topics instead of reading the document from cover to cover. A poor index often frustrates readers and taints their view of the entire document. To create a good index, you have to know what makes a good index, understand the indexing tools available, and follow the steps to producing a good index. Additionally, you must make many process decisions that affect the quality of the final index you produce. The skills and processes for creating a good index are similar to those required for most technical communication projects: methodical approach, knowledge of the users' needs, collaboration with colleagues, and testing. This paper discusses how to create a good index and how to make decisions about using personal computer word-processing tools to create an index. It also discusses the feasibility of creating maintainable indexes using these tools.
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