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Journals ACM SIGCUE Outlook Volume 18 Issue 2-4

The widespread adoption of personal computers (PCs) may be attributable to their low purchase and operational costs. However, significant procedural costs arise in fitting a PC application into a work setting. Our investigation of the adoption and use of PCs in several departments of a complex organization reveals a large number of unanticipated costs. These indirect, deferred, and governance costs are chiefly borne by users not responsible for acquiring PCs. The costs represent demands for users' time, skill, expertise, and attention as well as money. We find that the distribution of deferred costs determines the viability of PC systems. We also find that the integration of PCs can alter the way people do their jobs. These changes in turn give rise to additional social and political costs within the organization. Subsequently, we find that the true costs of personal computing are typically underestimated and unaccounted for.

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The costs of personal computing in an educatinal institution: a case study

Nayle, Sonia; Scacchi, Walt
ACM SIGCUE Outlook , Volume 18 (2-4)
Association for Computing Machinery – Jan 1, 1986

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