Commentary 18 The problem is technique, not fundamentals. Synthesizing Diverse Perspectives Mary Beth Rosson Department of Computer Science Virginia Tech Blacksburg, VA 24060-0106 rosson@vt.edu Effective participatory design is hard. Finding a group of individuals who are willing even to consider what professionals from another community have to say can be a challenge. But even when such a team has been composed, there is often a difficult process of assimilation and accommodation, in which team members learn to hear and appreciate what those holding other world views are saying. Typicallysuch a team might include analysts (like Bader and Nyce, who are schooled in techniques for observing and interpreting complex behavioral settings), users (like Bader and Nyce's teachers, who have domain-specific goals theywish to achieve), and developers (who may want to explore or refine state-of-the-art technology options). Bader and Nyce do a good job of describing some of the inherent communication barriers between different factions of a development team (e.g., the developers wanting to build systems and the analysts wanting to understand why something works the way it does). These authors want us to conclude that the situation is highly problemmatic-that the communication barriers are fundamental ones, attributable to epistemological
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Synthesizing diverse perspectives: the problem is technique, not fundamentals
Rosson, Mary Beth
Follow ACM SIGDOC Asterisk Journal of Computer Documentation
, Volume 22 (1)
Association for Computing Machinery – Feb 1, 1998
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