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Journals ACM SIGMETRICS Performance Evaluation Review Volume 21 Issue 3-4

In this paper, some very useful and applicable ideas are presented to facilitate solving complex problems in Queueing Theory. It is demonstrated how a spreadsheet can be used to solve problems which many practitioners find very intimidating. To this end an algorithm is presented which is particularly designed for easy implementation in a spreadsheet. A template is provided illustrating the implementation of the algorithm. The use of the template is demonstrated in various queueing applications.

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Solution to complex queueing systems: a spreadsheet approach

Gupta, Surendra M.; Karaesmen, Fikri
ACM SIGMETRICS Performance Evaluation Review , Volume 21 (3-4)
Association for Computing Machinery – Apr 1, 1994

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