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Journals ACM SIGCPR Computer Personnel Volume 9 Issue 2

This paper presents several factors to be considered when designing a novice user-machine interface for an on-line system. These include user objectives, current procedures for processing the data, tutorial aids, database organization and human factors issues related to ease of terminal use. Various examples from recent experience are given to illustrate some of these points.

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Several approaches for improving user cordiality in the design of on-line systems for novice users

Selander, Sandy E.
ACM SIGCPR Computer Personnel , Volume 9 (2)
Association for Computing Machinery – Nov 1, 1982

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