..~_.ril SIGCHI BULLETIN Volume THE PSYCHOLOGYOF HUHAN-COHPUTER INTERACTION: A Review Card, Stuart K.; Moran, Thomas P° (Xerox Reseach Center, Palo Alto, CA); and Newell, Alan (Carnegie-Mellon University, Pittsburgh, PA) The Psychology of Human-Computer Interaction. Lawrence Erlbaum Associates, Hillsdale~ NJ, 1983. This is a book that is intended not just to be read but to be used--through discussion, study, and prolonged reflection. The major concern of the book is, as the title implies, how humans interact with computers. The authors construct an empirically based cognitive theory of a skilled human-computer interaction and apply it to the specific problem of text editing. They do not simply inform readers of the problems, they provide solutions to the problems and describe a methodology for unifying psychology and computer science. A few years ago Ben Shneiderman ill listed the computer science topics relevant to human-factors research. The Psychology of Human-Computer Interaction tells the student how to actually perform human-factors research. It discusses the processes involved, the techniques to use, and the methods to follow. The book consists oi four major sections, each building on the others. Section One describes the authors ~ view of the information processing model and how it can be used to predict human performance. The second section discusses in detail the authors" research on text-editing skills and describes a basic model for analyzing editing tasks (GOMS). Section Three explores ways in which the proposed text-editing model can be simplified and validated, using several systems, tasks, and types of users. The fourth and final section concerns engineering models and describes various ways in which the GOMS model can be extended and used to predict performance in other task-related areas. In short, the entire book is a detailed description of how to apply an information-processing theory to real problems. The real strength of the books therefore, lies in its role as a model for how to research human factors in computer science. Previously, computer science students interested in pursuing this subject had to turn to either engineering or cognitive psychology for research models. This book successfully explores several ways in which computer science, engineering, and psychology can be integrated into a single theory of human-computer interaction. The reader is, of course, left with lots of unanswered questions, but questions which the book itself suggests and which are as much a measure of its worth as the answers it gives. By K.M. Swigger, Denton, (From COMPUTING REVIEWS, TX November 1983)
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Review of The Psychology of Human-Computer Interaction by Stuart K. Card, Thomas P. Moran and Alan Newell, Lawrence Erlbaum Associates, Hillsdale, NJ, 1983.
Swigger, K. M.
Follow ACM SIGCHI Bulletin
, Volume 15 (4)
Association for Computing Machinery – Apr 1, 1984
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