Research Issues in the Design of Online Communities: Report on the CHI 99 Workshop Amy Bruckman, Judith Donath, Thomas Erickson, Wendy Kellogg, and Barry Wellman Online communities are rapidly becoming a part of how we work, play, and learn. But how are they designed? What is already known in this emerging field? What are the key questions for future research? These were the questions with which we began our CH199 workshop on "Research Issues in the Design of Online Communities." Research in this field is interdisciplinary, and we were fortunate to draw workshop participants from the fields of business, education, sociology, and rhetoric as well as from HCI. The two days were focused on four themes: ¢ Business and Professional Applications ¢ Educational Applications ¢ Identity, Avatars, and Embodiment ¢ Sociology Next, Wendy Kellogg and Tom Edckson tackled issues of the use of online communities for business. They began by leading the group in a 1950's vintage IBM 'spirit' song, reminding us that the concept of community in business and professional settings is not a new one: many businesses have long found utility in invoking "community" to increase affiliation, team work, and mutual support. So, while the idea
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