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Journals ACM Journal of Computer Documentation (JCD) Volume 25 Issue 4

This paper examines the four kinds of invisibility Johnson-Eilola associates with minimalist help systems: fast information access that reduces user reflection and questioning, impersonal writing style that assumes the Shannon-Weaver communication model, narrow scope that leads to training but not teaching, and interface designs that oversimplify user tasks. For each of the four, the paper questions Johnson-Eilola's conclusions. Ultimately, the problems with truncated online help systems may disappear, as help systems are increasingly linking to the web, where adequate conceptual information is often supplied and opportunities for a social context for help are available.

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Our little help machines and their invisibilities

Farkas, David K.
ACM Journal of Computer Documentation (JCD) , Volume 25 (4)
Association for Computing Machinery – Nov 1, 2001

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