This paper will attempt to provide a framework for systematizing the management view of interactive remote access computer systems (IRACS). It will address a number of characteristics of these systems calling for increased management attention in comparison to batch systems and the traditional concerns of computer center management. User requirements for different levels of these characteristics will be discussed and possible trade-offs investigated. By high-lighting the significant differences between user, operational, technological, and organizational requirements of IRACS and those of batch systems, we hope to provide installation managers with a heightened sense of priorities both for operational decisions and for planning for new installations and new systems.In the area of user requirements, such issues as documentation, response time, and continuity of service will be investigated. Operational issues include maintainability, reliability, and control. Technological problems stemming from communications, storage, and reliability requirements will also be discussed. Finally, organizational areas such as system administration, complaint receipt, and user education will be given treatment.
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On managing interactive remote access computing
Grochow, Jerrold M.
Follow ACM SIGCSIM Installation Management Review
, Volume 2 (si1)
Association for Computing Machinery – Oct 1, 1972
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