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Journals ACM SIGCSIM Installation Management Review Volume 6 Issue 4

Person-to-person communication in data processing seems to increase in importance every year. There is an annual crop of statements by authors and data processing notables about how poorly data processing people communicate with users. There is plenty of blame handed out, but not much specific advice. Here is some advice. Glossaries help; so does training.

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Let's communicate

Gerber, T. L.
ACM SIGCSIM Installation Management Review , Volume 6 (4)
Association for Computing Machinery – Dec 1, 1977

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