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Journals ACM SIGCHI Bulletin Volume 25 Issue 3

US WEST Advanced Technologies conducted an experiment using the "Wizard-of-Oz" paradigm. We compared a simulated speech recognition interface ("wizard") for a basic voice mail application to functionally similar touch-tone and operator assisted versions. This poster abstract highlights the results of this experiment, focussing on performance times and errors, the perceived ease of use, and a description of the linguistic characteristics of users' utterances. The results are interpreted to be in favor of applying speech recognition technology to user interfaces.

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Is speech recognition usable?: an exploration of the usability of a speech-based voice mail interface

Franzke, Marita; Marx, Adam N.; Roberts, Teresa L.; Engelbeck, George E.
ACM SIGCHI Bulletin , Volume 25 (3)
Association for Computing Machinery – Jul 1, 1993

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