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Journals ACM Computing Surveys (CSUR) Volume 31 Issue 2es

Interface Issues in Computer Support for Asynchronous Communication JAMES H. MORRIS1, CHRISTINE M. NEUWIRTH1, SUSAN HARKNESS REGLI1, RAVINDER CHANDHOK2 and GEOFFREY C. WENGER2 1 Carnegie Mellon University, Pittsburgh, PA; 2Within Technologies, Greensburg, PA {jhm, cmn, shr1}@cmu.edu; {chandhok, wenger}@within.com Introduction To everyone's surprise, the most popular and extensively used feature of the Arpanet, begun in 1969 with funding from the Advanced Research Projects Agency, was asynchronous communication [5]. Once the technology was available, people used it to exchange messages on a wide range of topics and to carry out work that used to be conducted with face-to-face meetings. Whereas the Arpanet was confined to a relatively small number of people at research universities and in government, similar trends are being observed in Internet usage [4]. People use network technologies to (try to) overcome time and space constraints. Of course, people communicated asynchronously long before computers. Compared to letter-writing, the medium has some obvious advantages ”speed, automatic filing, ease of duplication and distribution ”and disadvantages as well ”as e-mail spamming has demonstrated. On the whole, any type of asynchronous communication will differ greatly from face-to-face communication. When people are dispersed in space and time, numerous aspects of communication are affected,

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