Interests and Rationality of InformationSystems Development Seppo Visala University of Vaasa, Box 700, 65101 Vaasa, Finland seppo,visala@uwasa.fi A professional system analyst or software engineer often meets with either overly optimistic expectations or mani lest fears about how a new system will change people's work, its control and the satisfaction it gives. These opposite attitudes keep popping up in academic analyses and reviews of computer technology (Kling 1980, Hirschheim 1986, Zuboff 1988, Dunlop & Kling 1991, Kling & Dunlop 1993). Advocates of utopian or pessimistic views see changes for the good or bad as determined by technology, but both of these views interpret in a biased manner the obvious fact that there is no way back to the time without computers. The social implications of technology are to a high degree reflected in the relationships between rival interest groups, as technology is a crucial material resource that strenghtens or weakens people's power position. Competing interests emerge from the division of labour but they do not provide any 'rationally motivated' legitimation for planning. Decisions are at best made as a compromise between interests through strategic negotiation. Hence the resulting organisational setting is not stable but remains a source of a
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Interests and rationality of information systems development
Visala, Seppo
Follow ACM SIGCAS Computers and Society
, Volume 26 (3)
Association for Computing Machinery – Sep 1, 1996
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