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Journals ACM Journal of Computer Documentation (JCD) Volume 24 Issue 4

Barbara Mirel's narrative highlights the interplay of profit, power, and personalities in a software engineering project. My response's purpose is to widen the perspective on the story. More specifically, I contend that information technology (IT) enables positive change in today s workplace. Rather than being techno-centric, the re-visions currently being brought about by IT will place the knowledge worker of the 21st century at the center of design and engineering considerations. I support my claim by identifying four trends in organizational management that will afford human factors and usability engineering a better seat at the table in the not too distant future. They are (1) requirements for next-generation IT applications, (2) improved understanding of culture and context in the workplace, (3) recognition of knowledge management and human capital, and (4)fostering strategic leadership beyond resource management.

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Information technology and the emergence of a worker-centered organization

Carlson, Patricia A.
ACM Journal of Computer Documentation (JCD) , Volume 24 (4)
Association for Computing Machinery – Nov 20, 2000

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