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Journals ACM SIGDOC Asterisk Journal of Computer... Volume 15 Issue 2

In mid-1979, a study group was convened at the IBM Santa Teresa Laboratory to find ways to improve the usability of publications supporting the Laboratory's programming products. 1 The group, called the System Information Ease-of-Use Study Group, consisted of technical writers, editors, and information planners---all members of the System Information (i.e., programming publications) Department at the Laboratory. The study group was asked to answer the question: "What can the planners, writers, and editors of programming publications do to make the books they work on more usable?"

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Improving the usability of programming publications

Bethke, F. J.; Dean, W. M.; Kaiser, P. H.; Ort, E.; Pessin, F. H.
ACM SIGDOC Asterisk Journal of Computer Documentation , Volume 15 (2)
Association for Computing Machinery – Sep 1, 1991

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