How to Propose Automation for Human Services William A. Adams and James J. Traglia The Casey Famil Program 2033 Sixth Ave., Suite 110B, Seattle, WA 98121 Service InformationTechnology Applications conference Cl], we are attempting to automate databases of available services,education and training,client tracking, decision-making, communications networks, communication systems for the handicapped, diagnostic expert systems, and many other systems. Over 150 papers were presented at the conference. Automation in the human services is a hot area. Everybody has an automation project in progress or in mind. Why do we do it? In the world of business and industry there is just one reason for automating: profit. An automation project must be justified in terms of lower costs and greater production or quality. A public-access database, for example, will reduce telephone customer support personnel costs. But in the world of not-for-profit human services, we might establish a public access database because the groups we are trying to serve need the information. The database will not lower costs (it probably will raise them), and it will not increase revenue. We do it because we think it will improve service. Yet when we go to write the automation proposal to the funding
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How to propose automation for human services
Adams, William A.; Traglia, James J.
Follow ACM SIGCAS Computers and Society
, Volume 20 (3)
Association for Computing Machinery – Aug 1, 1990
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