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Journals ACM SIGCHI Bulletin Volume 27 Issue 4

CHI "95 How Can Networked Users Provide Their Own Usability Feedback? SubjectiveUsabilityFeedbackfrom the Fieldover a Network A CHI '95 SIG Bruce Elgin In a SIG discussion entitled "Subjective Usability Feedback Over a Network," a couple dozen of us brainstormed about getting user frustrations communicated to people who could do something about them, when all these people are unable to visit one another but have network connections. Besides having a good time, there seemed to be some principal themes: - W Mosque of Cmat~rty CHI '95 User feedback can best be encouraged by quick, tailored responses to their feedback (which could be from other users). - Subjective feedback is generally harder to interpret than objective feedback in a known setting, but easier than objective feedback in an unknown setting. It helps if the fecdback concerns specific user interactions (e.g., opinions of a particular menu or procedure). Perhaps the most difficult question is how to get users' attention when they have something to say and are willing to provide f e e d b a c k - without bothering and distracting them at other times. - opers and evaluators might otherwise not realize the significance o f (or be

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How can networked users provide their own usability feedback?: subjective usability feedback from the field over a network—a CHI '95 SIG

Elgin, Bruce
ACM SIGCHI Bulletin , Volume 27 (4)
Association for Computing Machinery – Oct 1, 1995

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