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Journals ACM SIGCHI Bulletin Volume 23 Issue 4

"U S WEST HELP" is a function provided by U S WEST Operator Services to facilitate contact between callers seeking information and the most appropriate point of response within U S WEST's 14-state region. The primary challenge in designing a user interface for these employees is to bridge the gap between the general public's conception of U S WEST's products, services, and pertinent functions and the way in which this information is structured and stored in one or more relational databases.

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HELLO CENTRAL: AN OBJECT-ORIENTED DATA BROWSER

Brunner, Hans; Fogel, Steve; Cuthbertson, Robert; Sparks, Randall
ACM SIGCHI Bulletin , Volume 23 (4)
Association for Computing Machinery – Oct 1, 1991

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