HCI and the 3C Convergence Helen M. Meng Abstract We attempt to explore the implications of the "3C convergence" (convergence of content, computers and communications) on the HCI research agenda. The interaction between humans and the 3C's is becoming a daily staple as we continue to witness powerful computers unite in a networked environment where wireline and wireless communications enjoy broadening bandwidths that permit the transmission of multimedia content. We draw illustrative examples from the Hong Kong environment related to the3C convergence, and we present issues which we believe to be important for the research and development of a universal, useful and usable human-computer interface. Keywords: information technology, spoken language interface, multilingual interfaces. Introduction ices such as on-demand movies, music and radio, bundled with high-speed Internet access Q.5Mbps), via a telephone line and a television set-top box.' Chinese (in addition to alphanumeric) pagers are pervasive, and approximately one out of every two people carries a mobile phone. Pagers and mobile phone screens display real-time information such as news headlines, weather, stock trades, etc. throughout the day. As we can see, HCI issues are abundant in the deployment of such information and communication services. We consider HCI issues in
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