Groupware and Social Reality Jonathan Allen Department of Information and Computer Science University of California, Irvine, California 92717 jpallen@ics.uci.ed u Groupware and the Cooperative Workplace Much like spreadsheet programs for the personal computer, groupware is being positioned as the distinctive breakthrough product for the next great industry trend, networking. The challenge of developing effective groupware is forcing computer scientists to dive into the murky world of group behavior and social relationsdefinitely not a traditional strength of the discipline . Fortunately, a number of groupware researchers and developers have recognized the role of social scientific methods in the development and evaluation of groupware systems (Ellis, 1991 ; Grudin, 1988) rather than leave group design issues to their intuition . This explicit attempt to bridge the "social" and the "technical" has stirred the excitement of many social researchers of computing. Bringing together these two ways of seeing the world, however, is not always easy. Groupware research in computer science takes place under the label of Computer Supported Cooperative Work (CSCW) . Many commentators on the groupware scene have pointed out that the social reality of the workplace is not always cooperative and harmonious (Kling, 1991; Kyng, 1991) . It can
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Groupware and social reality
Allen, Jonathan
Follow ACM SIGCAS Computers and Society
, Volume 22 (1-4)
Association for Computing Machinery – Oct 1, 1992
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