End-User Computing Abilities and the Use of Information Systems Kunsoo Suh 1 Sanghoon Kim 2 Jinjoo L e e 1 1Korea Advanced Institute of Science and Technology 2Kwanwoon University Abstract - This paper investigates the relationship between end-user computing (EUC) ability and the use of information systems (IS). Using user's two belief constructs -- perceived ease of use and perceived usefulness -- as intervening variables, this paper proposes a causal model of how computing ability influences IS use. This study found that end-users' computing abilities exert significant and direct effects on their beliefs on the ease of use/usefulness of IS, and these beliefs, in turn, influence their usage behavior. This empirical result supports the assumption that perceived ease of use and perceived usefulness intervene the impact of computing ability on subsequent IS use. INTRODUCTION Although it has been widely recognized that information technology offers substantial potential for improving users' performance, performance gains are often obstructed by people's ineffective use of available systems (Ghani, 1992; Young, 1984; Mawhinney and Lederer, 1990). Because of the persistence and importance of this problem, explaining computer utilization has been a central issue in end-user computing (EUC) research (Davis, 1989; Swanson, 1987; Mawhinney and
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End-user computing abilities and the use of information systems
Suh, Kunsoo; Kim, Sanghoon; Lee, Jinjoo
Follow ACM SIGCPR Computer Personnel
, Volume 15 (1)
Association for Computing Machinery – Apr 1, 1994
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