i i Article Documentation from the perspective of an AI-oriented interface designer. Documentation, Interaction, and Conversation Terry Winograd Dept. of Computer Science Stanford University Stanford, CA 94305 winograd@cs.stanford.edu hen I learned that I had been awarded the Joseph T. Rigo prize for achievement in system documentation, I felt greatly honored, and also a bit puzzled. In my research and writing, I have never seriously addressed the problems of documentation as a professional ac. tivity. My image of what a professional organization on documentation must do was dominated by the common stereotype of documentation as a rather static and formalized effort. The very word "documentation" carries with it an aura of rigidity. An "undocumented" person needs to go through bureaucratic rigors before getting "documented" and thereby become a real person in the eyes of the state. A system or product can be criticized as not "completely documented" if some detail is missing in the instructions. And certainly within the culture of the software industry, documentation is that burdensome chore that managers are always trying to force onto recalcitrant and otherwise productive programmers. But when I learned more about the award and the organization and its journal, I realized that
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Documentation, interaction, and conversation
Winograd, Terry
Follow ACM SIGDOC Asterisk Journal of Computer Documentation
, Volume 23 (4)
Association for Computing Machinery – Nov 1, 1999
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