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Journals ACM SIGCSE Bulletin Volume 34 Issue 4

Thinking ISsues Design and Usability in Security Systems “ Daily Life as a Context of Use? Tony Clear School of Information Technology Auckland University of Technology, Private Bag 92006, Auckland 1020, New Zealand n this scenario, we encounter one of the periodic frustrations of everyday life for the internet-challenged. A user, (who shall remain nameless) tries to access a document from the IEEE-CS Digital library. His membership has just been renewed and he is trying to login with username and password. His membership card contains identification details such as a name and member number. He also receives a personal identification number (PIN) for authentication. The member name on the card ( œfirst name ; œinitial of second name ; œsurname ) is not the identification required by the system. He must remember that he has used his customary username ( œinitial of first name , œsurname ). He enters this username with the authentication PIN, and the system duly rejects his entry. After selecting a password recovery option, a dialogue asks for several different identification entries ”mother ™s maiden name (duly entered), last four positions of passport number (he wonders what number he had entered there, and duly

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Design and usability in security systems: daily life as a context of use?

Clear, Tony
ACM SIGCSE Bulletin , Volume 34 (4)
Association for Computing Machinery – Dec 1, 2002

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