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The User Interface Technology department of IBM, Boca Raton, recently commissioned a study on the topic of consistency in the user interface. Of interest were general principles related to consistency, the methods of developing and/or attaining it in product development, and the relative effectiveness of IBM's Systems Application Architecture manual, Common User Access - Panel Design and Interaction (CUA V 1.0 1987) , in helping independent software vendors achieve consistency in their products.

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Creating consistency in the user interface: opinions and procedures of software developments experts

Happ, A. L.; Cohen, K. C.
ACM SIGCHI Bulletin , Volume 21 (1)
Association for Computing MachineryAug 1, 1989

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