Lee Brasseur has conducted some important and useful research from which program designers and documentation designers can draw some useful advice. But there are areas of her paper that raise questions we need Brasseur or others to answer before we can be sure we travel the right track to software and document design that improves users' qualitative performance as well as their quantitative. My comments, then, are a series of questions and observations about the paper itself. The answers to these questions and the clarification of these observations might be the basis for further research.
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