Report Collective Learningand CollectiveMemory for Copingwith DynamicComplexity Co-techWorkshopat ECSCW95 Yvonne Weern Background The need for coping with dynamic complex situations cuts through most modern life. Examples of such situations are emergency management, military command and control, traffic control (air, rail, road, water), rescue services, grid control, intensive care and industrial plant control. Consequences of failures in such situations include uncontrolled releases, injuries, poisoning and single deaths, all of which are highly desirable to prevent. Efficient performance in coping with dynamic situations is dependent on people's ability to notice, diagnose and react appropriately to the situation as well as their ability to combine and coordinate their perceptions, interpretations and actions. People are most efficient when their actions are so well trained that they can be performed automatically. People also have the ability to drawupon similar experiences and to reconfigure actions, in short, to be flexible and creative. (By creative is here meant the ability to come up with new and relevant solutions). This ability is related to their reflective actions, which are slow in comparison to the automated ones. Efficiency and creativity are both needed in complex dynamic situations. Both rely upon experience, skill and knowledge. The present workshop
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Collective learning and collective memory for coping with dynamic complexity: co-tech workshop at ECSCW 95
Wærn, Yvonne
Follow ACM SIGCHI Bulletin
, Volume 28 (3)
Association for Computing Machinery – Jul 1, 1996
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