Breaking the Grip of User Manuals Edmond H. Weiss, Ph.D. 1612 Crown Point Lane Cherry H i l l , NJ 08003-2705 (609) 795-5580 The problem i s N T the manuals. I t ' s O t h e i r hold on us! Because we depend on manuals to work, we feel the dependent's resentment when they are awkward, complicated, o u t - o f - d a t e , incomprehensible... If we weren't compelled to use them, we would c e r t a i n l y complain less. If they were merely an aid, a resource, something we could choose e i t h e r to read or ignore, then we would be less put out by t h e i r c o n t r a d i c t i o n s and o b s c u r i t i e s . Most companies, however, believe that manuals are inescapable, that they are a problem that must be dealt with. Even those companies who c h r o n i c a l l y underdocument t h e i r systems feel
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Breaking the grip of user manuals
Weiss, Edmund H.
Follow ACM SIGDOC Asterisk Journal of Computer Documentation
, Volume 14 (2)
Association for Computing Machinery – Jun 1, 1988
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