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References (6)
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(1999)
Journal of Computer Documentation November -
Guédon Jc (1999)
The digital library: an oxymoron?Bulletin of the Medical Library Association, 87 1
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A. Marcus (1998)
Metaphor design in user interfaces, 22
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Wayne Reeves (1996)
Cognition and Complexity -
Patrick Wilson, Wayne Reeves (1997)
Cognition and Complexity: The Cognitive Science of Managing ComplexityJournal of Education for Library and Information Science, 38
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Lynn Akin (1997)
Information overload : a multi-disciplinary explication and citation ranking within three selected disciplines: library studies, psychology/psychiatry, and consumer science: 1960-1996
- Publisher
- Association for Computing Machinery
- Copyright
- Copyright © 1999 by ACM Inc.
- ISSN
- 0731-1001
- DOI
- 10.1145/339119.339133
- Publisher site
- See Article on Publisher Site
Abstract
The development of online assistance for remote users of computer-based systems depends upon the assumptions made about the barriers users face and about the available strategies for addressing them. Drawing from the domain of digital libraries and information discovery and retrieval, this commentary speculates about missed opportunities hidden by those assumptions. Critical questions about strategies to remove user barriers, to guide users past barriers, and to help educate users to anticipate and independently overcome barriers suggest transitions for online user assistance technologies that could take the form of "confusion recognizers," "assistance avatars," and "pedagogically aware" user interfaces.
Journal
ACM SIGDOC Asterisk Journal of Computer Documentation – Association for Computing Machinery
Published: Nov 1, 1999