Commentary difficult level. In online help, I suggest that the writer should begin by writing about the core information, because all other information will be linked to it. In addition, the core information describes the limits of the information's technical complexity. Bywriting about the core first, the writer knows that there is no other, more complicated information that needs to be linked to. There are no surprises beyond the core information. Armed with this knowledge, the writer can create links while writing the text for the core information. For example, the writer knows that there will typically be introductory text and related information that will be linked to core information concepts. By constructing these links as the core is written and giving them "dummy" placeholder target topics, the writer builds up the hypertext information web from the basic information that holds everything together. The core information may turn out to be the tasks or procedures performed with the application, or it may be the syntax and description of the application's functions. Only the writer can make this assessment. I suggest that creating online text is a more manageable task when approached in this way. The alternative seems to
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Analytical Review of Online Help
Compton, Diane
Follow ACM SIGDOC Asterisk Journal of Computer Documentation
, Volume 19 (4)
Association for Computing Machinery – Nov 15, 1995
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