ABSTRACTS OF INTERES T SUSANNE M . HUMPHRE Y BEN SHNEIDERMA N AN University Microfilms Order Number ADG88-09869 . AU SEIN, MAUNG KYAW . IN Indiana University Ph.D 1988, 366 pages . TI CONCEPTUAL MODELS IN TRAINING NOVIC E USERS OF COMPUTER SYSTEMS : EFFECTIVENESS OF ABSTRACT VS . ANALOGICAL MODELS AND INFLUENCE O F INDIVIDUAL DIFFERENCES . DE Business Administration, Management. The cognitive perspective in the human-compute r interaction process postulates that users of compute r systems form mental models (internal representations of th e system) that guide them in learning the system an d interacting with it . Research findings indicate that providing conceptual models of the system aids novic e users in building initial mental models . What is less clear is whether certain types of conceptual models are inherentl y superior to others . Another issue yet to be investigated i s the role of individual differences (e .g ., learning style and visual ability) in the mental model formation process . This research developed a framework of the mental model formation process and examined a segment of th e framework through a laboratory experiment . Th e effectiveness of two types of conceptual
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