ABSTRACTS Integrating Users and Decision Support Systems John L. Bennett IBM Research L a b o r a t o r y 5600 Cottle Road San Jose, Ca. 95193 From "Proceedings, Sixth and Seventh Annual Conferences," John D. White, ed., Society for Management Information Systems, i0 W. 31st Street, Chicago, IL 60616, 1976. This paper presents evidence that an explicit process of usersystem integration is necessary for successful system installation. Attention is focused on decision support systems (DSS) as a type of conversational computer system where user acceptance is crucial. Concepts of integration and differentiation are drawn from organizational behavior theory to aid in understanding what must be accomplished for acceptance of a DSS. By looking at a composite picture of experience in introducing a DSS to new users in several application areas, one can deduce both the elements of the user-system integration process and a framework for achieving the desired user acceptance. Application experience indicates the importance of a human "integrating agent" in helping a new user assimilate DSS concepts and develop required operating shills. Much of the integration process must be guided by judgment. However, by outlining the problem one can begin to see how the
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Abstracts
McGill, Michael J.
Follow ACM SIGIR Forum
, Volume 11 (4)
Association for Computing Machinery – Apr 1, 1977
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