A REFLEXIVEPERSPECTIVEOF CSCW ANDREWJ. G. COCKBURN HAROLDTHIMBLEBY Personalcomputing has had a major effect on the way that many people work; wholeorganisafions have been revolutionisedby tools such as filing systems and word processors. Whilst personalcomputinghas enhancedthe execution of work it has largely failed to support the cooperative environment in which it is done. CSCW (Computer Supported Cooperative Work) aims to remove this artificial division caused by the systemic focus on the single user and to replace it with systems supporting the wider, social, web of cooperation. Unfortunately CSCW in practice has failed in this task. This paper briefly discusses the reasons for this failure, and proposes a "reflexiveperspective" of CSCW as an emphasis shift in current CSCW research which, it is argued and demonstrated by example, will result in greater success for futurecooperativesystems. Abstract hierarchy) have to do additional work to support those facilities. ¢ Changed Working Methods- 1. Introduction While personal computing ignored the requirements of working in cooperation, there is now a risk of CSCW systems conversely ignoring the needs of the individual. Despite often enhancing the incentive and desire to participate in collaborative relationships, and providing the network hardware to support that collaboration, CSCW systems have
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A reflexive perspective of CSCW
Cockburn, Andrew J. G.; Thimbleby, Harold
Follow ACM SIGCHI Bulletin
, Volume 23 (3)
Association for Computing Machinery – Jul 1, 1991
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