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Journals ACM SIGCHI Bulletin Volume 17 Issue 4

Learning to control a computer system from limited experience with it seems to require constructing a mental model adequate to indicate the causal connections between user actions, system responses, and user goals. While many kinds of knowledge could be used in building such a model, a small number of simple, low-level heuristics is adequate to interpret some common computer interaction patterns. Designing interactions so that they fall within the scope of these heuristics may lead to easier mastery by learners.

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A model of mental model construction

Lewis, C.
ACM SIGCHI Bulletin , Volume 17 (4)
Association for Computing Machinery – Apr 1, 1986

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