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Journals ACM SIGCHI Bulletin Volume 15 Issue 4

A study of transaction logs from NLM's ELHILL system provided data on system feature usage and user search behavior. Several hypotheses were tested regarding the use of a pattern analysis methodology to represent and evaluate user behavior. Different classes of users (frequent, moderate, infrequent) were compared. The methodology is such that findings across different user groups (and different systems) can be compared.

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A methodology for evaluating interactive system usage

Penniman, W. David
ACM SIGCHI Bulletin , Volume 15 (4)
Association for Computing Machinery – Apr 1, 1984

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