Frequently Asked Questions

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  1. What does "renting" mean?

    Renting articles is the simple and affordable way to get the high quality articles that you want, with the same layout and formatting as the printed or PDF versions.

    "Rented" articles are available through DeepDyve's cloud-based service and can be viewed through your browser from anywhere you have an internet connection.

    Read the articles as much as you want during the rental period, which varies according to your account plan. Rented articles cannot be downloaded, printed or shared.

    Sign up now for a free account

  2. What do I receive with my DeepDyve Plan?

    The DeepDyve Plan is $19.99 per month and entitles you to unlimited rentals each month and download PDFs for a 20% discount.

    Sign up now for your free trial

  3. Why can't I rent, download, or print some articles?

    DeepDyve works with many publishers but unfortunately not all of them have given us permission to let our users rent, download, or print some/all of their articles.

    If an article is marked as "Preview" it m eans we only have permission to display the abstract but nothing else. Among our millions of rentable articles, for nearly half of them, you can also purchase and download the PDF directly from DeepDyve by clicking the "PDF" button.

    However, unfortunately there are still many articles where we do not have permission to provide this option. So for those articles, when you click the PDF button, you will see a link that takes you to the publisher site where you can purchase the PDF directly from them.

  4. Why can't I see/access my rented article?

    In order to read your rented articles, make sure you are logged into the account from which you rented the article from. Your username should show up on the top right hand corner of your screen. Also make sure there are no error messages visible on your screen.

    If you are still unable to access your rented article, please contact us, and we'll try work through the issue with you.

  5. What are "Preview-only" Articles?

    "Preview Only" refers to those articles where DeepDyve is only able to display the abstract or first page because we do not currently have permission from the publisher to provide full access.

    If you would like to download and purchase Preview-only articles, click the "PDF" button and follow the instructions provided — depending on the article, you may be able to purchase the PDF directly from DeepDyve, or we will provide a link to the publisher where you can purchase it from them.

  6. How do I cancel my monthly plan?

    If at any time you are dissatisfied with your DeepDyve subscription, canceling is easy.

    To cancel a monthly subscription, please log in, then go to your account settings page by clicking on your email or name, in the upper right-hand corner of the screen.

    From the account settings page, you can cancel your monthly subscription plan.

    That's it! You will be switched to a Freelancer plan with no monthly fees and will continue to enjoy DeepDyve's free features. If you would like to discontinue your Freelancer plan, it’s free so you can simply walk away.

    We'd appreciate any feedback as we're always trying to improve the service. Thanks and we hope you'll try us again soon.

  7. What if I want to cancel my membership and re-subscribe at a later time?

    We want you back! Simply log back in using your old email address and password. We will keep your account active free of charge so that you can continue to take advantage of the many features that come with having a DeepDyve account.

    Once you log back in, click on the "Upgrade" link next to your username in the upper-right portion of your screen. From there, you can upgrade to a subscription plan and follow the steps to confirm your payment details.

  8. Does DeepDyve offer group plans for businesses and organizations?

    Yes, we do! If you are in an organization or department with 5 employees or 5000, we have a Group Plan that's right for you. Click here to learn more.

  9. What forms of payment can I use?

    DeepDyve currently accepts these credit cards: Visa, MasterCard, American Express, and PayPal. Payments are safe and secure.

  10. Does DeepDyve store my credit card info?

    No, we only store the last 4-digits of your credit card number. We've partnered with PayPal to handle our transactions and maintain the security of your financial information. PayPal is an eBay company that allows its 75 million members to send money without sharing any financial information. To learn more about PayPal, please visit paypal.com.

  11. Why is my credit card getting rejected?

    If you have confirmed that you your credit card information is correct, often times your card issuer or bank is rejecting DeepDyve's request for transaction. This is possibly because DeepDyve is located in the United States and international transactions are often rejected.

    Unfortunately, we do not have control over this process, but we suggest contacting your bank or credit card issuer to request that they accept charges from DeepDyve.

  12. How do Search Alerts work?

    Search Alerts are a great way to stay on top of your favorite topics or journals and have the latest articles delivered to you automatically. From your search results screen, you can click Search Alerts or RSS Alerts. Your search query will automatically run in the background, and we will deliver new results to you by email or through your RSS reader.

  13. How can I get a free copy of the article or PDF?

    DeepDyve provides affordable access to our content through rentals which allow you to view articles through your web browser. You can purchase the PDFs from our service with an account, but we do not provide free copies or PDFs of articles due to our publishing partner relationships

    However, DeepDyve believes our service provides you with a very affordable method to read an article without necessarily needing the PDF.

    Sign up now for a free account

  14. Can you help me with this research question?

    DeepDyve is a rental service for research articles. We unfortunately do not have expertise across all the subject areas of journal articles that we provide to help with answers to specific research questions.

    However, DeepDyve believes we can provide you with a great method to find and read articles that may help you find those answers.

    Sign up now for a free account

  15. How can I publish in your journals?

    DeepDyve is an article rental service, but we do not publish the journals on our site. This is done by the publishing companies that we partner with.

    We suggest contacting the journal editor or publisher directly for information on how to submit your articles for publication.

  16. Who is Reprints Desk?

    Reprints Desk is a leading document delivery company specializing in the fulfillment of print and electronic documents.

    By working with Reprints Desk, DeepDyve will enable you, our users, to purchase PDFs from those publisher journals that have no prior agreement with DeepDyve, thus giving you a seamless means to accessing what you want.

  17. How does ordering with Reprints Desk work?

    Here's how it works:

    When you click to buy a PDF at DeepDyve, if the article is not available directly through our service, you'll see a message that this order will be fulfilled by Reprints Desk.

    Once you submit the order, you'll receive two emails:

    1. A confirmation email from us with the transaction details.
    2. The Article Delivery email from Reprints Desk with a link to download the PDF from the Reprints Desk website.

    The email from Reprints Desk will normally arrive in a matter of minutes, but for hard to find articles, it could take several hours or longer.

  18. I am having problems with my Reprints Desk order, help!

    Sorry to hear that, please contact us and we'll help you resolve your issue. If you have your order number handy, it can help us resolve the issue more quickly.

  19. What kind of DRM is enabled on PDFs purchased from Reprints Desk?

    Some publishers may request that PDFs purchased through Reprints Desk have DRM enabled. This limits the number of times the file can be opened.