The TQM Journal Volume 22 Issue 3

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The TQM Journal Volume 22 Issue 3

Current health of quality management practices in service sector SME A case study of Pakistan

Nadeem Kureshi; Faheem Qureshi; Ali Sajid

Follow The TQM Journal , Volume 22 (3): 13 Emerald Publishing – Apr 27, 2010

Integrating DEAHP and DEANP into the quality function deployment

Konstantina Kamvysi; Katerina Gotzamani; Andreas C. Georgiou; Andreas Andronikidis

Follow The TQM Journal , Volume 22 (3): 24 Emerald Publishing – Apr 27, 2010

New enterprise models: trial runs of “capitalism with a human face”

Federico Brunetti

Follow The TQM Journal , Volume 22 (3): 18 Emerald Publishing – Apr 27, 2010

Emerging concepts for implementing strategy

Graeme Cocks

Follow The TQM Journal , Volume 22 (3): 7 Emerald Publishing – Apr 27, 2010

Adoption of ISO‐oriented quality management system in Greek universities Reactions to isomorphic pressures

Antigoni Papadimitriou; Don F. Westerheijden

Follow The TQM Journal , Volume 22 (3): 13 Emerald Publishing – Apr 27, 2010

Commercial experiences from a customer perspective Elaborated, defined and distinguished

Johan Lilja; Maria Eriksson; Pernilla Ingelsson

Follow The TQM Journal , Volume 22 (3): 8 Emerald Publishing – Apr 27, 2010

Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece

Ilias Santouridis; Panagiotis Trivellas

Follow The TQM Journal , Volume 22 (3): 14 Emerald Publishing – Apr 27, 2010

Statistical techniques for continuous improvement: a citizen's satisfaction survey

Lucio Cappelli; Roberta Guglielmetti; Giovanni Mattia; Roberto Merli; Maria Francesca Renzi

Follow The TQM Journal , Volume 22 (3): 18 Emerald Publishing – Apr 27, 2010

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The TQM Journal Volume 22 Issue 3

1 - 8 of 8 articles

Nadeem Kureshi; Faheem Qureshi; Ali Sajid

Follow The TQM Journal , Volume 22 (3): 13 Emerald Publishing – Apr 27, 2010

Konstantina Kamvysi; Katerina Gotzamani; Andreas C. Georgiou; Andreas Andronikidis

Follow The TQM Journal , Volume 22 (3): 24 Emerald Publishing – Apr 27, 2010

Follow The TQM Journal , Volume 22 (3): 18 Emerald Publishing – Apr 27, 2010

Follow The TQM Journal , Volume 22 (3): 7 Emerald Publishing – Apr 27, 2010

Antigoni Papadimitriou; Don F. Westerheijden

Follow The TQM Journal , Volume 22 (3): 13 Emerald Publishing – Apr 27, 2010

Johan Lilja; Maria Eriksson; Pernilla Ingelsson

Follow The TQM Journal , Volume 22 (3): 8 Emerald Publishing – Apr 27, 2010

Ilias Santouridis; Panagiotis Trivellas

Follow The TQM Journal , Volume 22 (3): 14 Emerald Publishing – Apr 27, 2010

Lucio Cappelli; Roberta Guglielmetti; Giovanni Mattia; Roberto Merli; Maria Francesca Renzi

Follow The TQM Journal , Volume 22 (3): 18 Emerald Publishing – Apr 27, 2010