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Journal of Services Marketing

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Complementary effects of relational bonds in information asymmetry contexts

Prithwiraj Nath; Avinandan Mukherjee

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012
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Customer creation of service products: role of frustration in customer evaluations

Priyanko Guchait; Karthik Namasivayam

Follow Journal of Services Marketing , Volume 26 (3): 9
Emerald Publishing – May 18, 2012
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The effect of on‐the‐spot versus delayed compensation: the moderating role of failure severity

Namin Kim; Francis M. Ulgado

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012
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Modeling customer satisfaction and loyalty: survey data versus data mining

Chris Baumann; Greg Elliott; Suzan Burton

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012
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Servicescape interior design and consumers' personality impressions

Ulrich R. Orth; Frauke Heinrich; Keven Malkewitz

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012
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Predicting negative consumer reactions to services offshoring

Shawn T. Thelen; Terri Shapiro

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012
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The effects of dining atmospherics on behavioral intentions through quality perception

Jooyeon Ha; SooCheong (Shawn) Jang

Follow Journal of Services Marketing , Volume 26 (3): 12
Emerald Publishing – May 18, 2012

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Journal of Services Marketing

Complementary effects of relational bonds in information asymmetry contexts

Prithwiraj Nath; Avinandan Mukherjee

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012

Customer creation of service products: role of frustration in customer evaluations

Priyanko Guchait; Karthik Namasivayam

Follow Journal of Services Marketing , Volume 26 (3): 9
Emerald Publishing – May 18, 2012

The effect of on‐the‐spot versus delayed compensation: the moderating role of failure severity

Namin Kim; Francis M. Ulgado

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Modeling customer satisfaction and loyalty: survey data versus data mining

Chris Baumann; Greg Elliott; Suzan Burton

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Servicescape interior design and consumers' personality impressions

Ulrich R. Orth; Frauke Heinrich; Keven Malkewitz

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Predicting negative consumer reactions to services offshoring

Shawn T. Thelen; Terri Shapiro

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012

The effects of dining atmospherics on behavioral intentions through quality perception

Jooyeon Ha; SooCheong (Shawn) Jang

Follow Journal of Services Marketing , Volume 26 (3): 12
Emerald Publishing – May 18, 2012

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Journal of Services Marketing

1 - 7 of 7 articles

Prithwiraj Nath; Avinandan Mukherjee

Follow Journal of Services Marketing , Volume 26 (3): 13 Emerald Publishing – May 18, 2012

Priyanko Guchait; Karthik Namasivayam

Follow Journal of Services Marketing , Volume 26 (3): 9 Emerald Publishing – May 18, 2012

Namin Kim; Francis M. Ulgado

Follow Journal of Services Marketing , Volume 26 (3): 10 Emerald Publishing – May 18, 2012

Chris Baumann; Greg Elliott; Suzan Burton

Follow Journal of Services Marketing , Volume 26 (3): 10 Emerald Publishing – May 18, 2012

Ulrich R. Orth; Frauke Heinrich; Keven Malkewitz

Follow Journal of Services Marketing , Volume 26 (3): 10 Emerald Publishing – May 18, 2012

Shawn T. Thelen; Terri Shapiro

Follow Journal of Services Marketing , Volume 26 (3): 13 Emerald Publishing – May 18, 2012

Jooyeon Ha; SooCheong (Shawn) Jang

Follow Journal of Services Marketing , Volume 26 (3): 12 Emerald Publishing – May 18, 2012

About DeepDyve

14-day Risk Free Trial — Commitment Free, Cancel Anytime

Privacy and Security

Bookmark an Article

Subscribe to Journal Email Alerts

Please refresh to generate a new download link

Follow a Journal

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 9
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 10
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 13
Emerald Publishing – May 18, 2012

Follow Journal of Services Marketing , Volume 26 (3): 12
Emerald Publishing – May 18, 2012