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Journal of Service Research Volume 5 Issue 4

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Journal of Service Research Volume 5 Issue 4

Consumer Comfort in Service Relationships:Measurement and Importance

Spake,Deborah F.; Beatty,Sharon E.; Brockman,Beverly K.; Crutchfield,Tammy Neal

Follow Journal of Service Research , Volume 5 (4): 316 SAGE – May 1, 2003

When Does Commitment Lead to Loyalty?

Fullerton,Gordon

Follow Journal of Service Research , Volume 5 (4): 333 SAGE – May 1, 2003

Striking the Right Balance:Designing Service to Enhance Business-to-Business Relationships

Bolton,Ruth N.; Smith,Amy K.; Wagner,Janet

Follow Journal of Service Research , Volume 5 (4): 271 SAGE – May 1, 2003

Reality or Perception?:The Effect of Actual and Perceived Performance on Satisfaction and Behavioral Intention

Burton,Suzan; Sheather,Simon; Roberts,John

Follow Journal of Service Research , Volume 5 (4): 292 SAGE – May 1, 2003

Setting Referral Fees in Affiliate Marketing

Libai,Barak; Biyalogorsky,Eyal; Gerstner,Eitan

Follow Journal of Service Research , Volume 5 (4): 303 SAGE – May 1, 2003

An Examination of the Quality and Context-Specific Applicability of Commonly Used Customer Satisfaction Measures

Wirtz,Jochen; Lee,Meng Chung

Follow Journal of Service Research , Volume 5 (4): 345 SAGE – May 1, 2003

Direct and Indirect Effects of Commitment to a Service Employee on the Intention to Stay

Hansen,Håvard; Sandvik,Kåre; Selnes,Fred

Follow Journal of Service Research , Volume 5 (4): 356 SAGE – May 1, 2003

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Journal of Service Research Volume 5 Issue 4

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Spake,Deborah F.; Beatty,Sharon E.; Brockman,Beverly K.; Crutchfield,Tammy Neal

Follow Journal of Service Research , Volume 5 (4): 316 SAGE – May 1, 2003

Follow Journal of Service Research , Volume 5 (4): 333 SAGE – May 1, 2003

Bolton,Ruth N.; Smith,Amy K.; Wagner,Janet

Follow Journal of Service Research , Volume 5 (4): 271 SAGE – May 1, 2003

Burton,Suzan; Sheather,Simon; Roberts,John

Follow Journal of Service Research , Volume 5 (4): 292 SAGE – May 1, 2003

Libai,Barak; Biyalogorsky,Eyal; Gerstner,Eitan

Follow Journal of Service Research , Volume 5 (4): 303 SAGE – May 1, 2003

Wirtz,Jochen; Lee,Meng Chung

Follow Journal of Service Research , Volume 5 (4): 345 SAGE – May 1, 2003

Hansen,Håvard; Sandvik,Kåre; Selnes,Fred

Follow Journal of Service Research , Volume 5 (4): 356 SAGE – May 1, 2003