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Journal of Service Research

2012
- Volume 15
  - Issue 2 (May)
  - Issue 1 (Feb)
2011
- Volume 14
2010
- Volume 13
2009
- Volume 12
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 11
  - Issue 4 (May)
  - Issue 3 (Feb)
2008
- Volume 11
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 10
  - Issue 4 (May)
  - Issue 3 (Feb)
2007
- Volume 10
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 9
  - Issue 4 (May)
  - Issue 3 (Feb)
2006
- Volume 9
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 8
  - Issue 4 (May)
  - Issue 3 (Feb)
2005
- Volume 8
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 7
  - Issue 4 (May)
  - Issue 3 (Feb)
2004
- Volume 7
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 6
  - Issue 4 (May)
  - Issue 3 (Feb)
2003
- Volume 6
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 5
  - Issue 4 (May)
  - Issue 3 (Feb)
2002
- Volume 5
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 4
  - Issue 4 (May)
  - Issue 3 (Feb)
2001
- Volume 4
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 3
  - Issue 4 (May)
  - Issue 3 (Feb)
2000
- Volume 3
  - Issue 2 (Nov)
  - Issue 1 (Aug)
- Volume 2
  - Issue 4 (May)
  - Issue 3 (Feb)
1999
- Volume 2
  - Issue 2 (Nov)
- Volume 1
  - Issue 4 (May)
  - Issue 3 (Feb)
1998
- Volume 1
  - Issue 2 (Nov)
  - Issue 1 (Aug)

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Understanding Priorities for Service Attribute Improvement

Bacon, Donald

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization

Büttgen, Marion; Schumann, Jan; Ates, Zelal

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement

Lages, Cristiana; Piercy, Nigel

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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Dibs! Customer Territorial Behaviors

Griffiths, Merlyn; Gilly, Mary

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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Visualizing Service Operations

Sampson, Scott

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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My Customers Are in My Blind Spot: Are They Changing and I cannot See It?

Wägar, Karolina; Roos, Inger; Ravald, Annika; Edvardsson, Bo

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012
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Moderating Role of Stress in Evaluating Negative Services: Encounters With the Police

Singh, Sangeeta; Duque, Lola

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

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Journal of Service Research

Understanding Priorities for Service Attribute Improvement

Bacon, Donald

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Service Locus of Control and Customer Coproduction: The Role of Prior Service Experience and Organizational Socialization

Büttgen, Marion; Schumann, Jan; Ates, Zelal

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Key Drivers of Frontline Employee Generation of Ideas for Customer Service Improvement

Lages, Cristiana; Piercy, Nigel

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Dibs! Customer Territorial Behaviors

Griffiths, Merlyn; Gilly, Mary

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Visualizing Service Operations

Sampson, Scott

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

My Customers Are in My Blind Spot: Are They Changing and I cannot See It?

Wägar, Karolina; Roos, Inger; Ravald, Annika; Edvardsson, Bo

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Moderating Role of Stress in Evaluating Negative Services: Encounters With the Police

Singh, Sangeeta; Duque, Lola

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

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Journal of Service Research

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Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Büttgen, Marion; Schumann, Jan; Ates, Zelal

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Lages, Cristiana; Piercy, Nigel

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Griffiths, Merlyn; Gilly, Mary

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Wägar, Karolina; Roos, Inger; Ravald, Annika; Edvardsson, Bo

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

Singh, Sangeeta; Duque, Lola

Follow Journal of Service Research , Volume 15 (2) SAGE – May 1, 2012

About DeepDyve

14-day Risk Free Trial — Commitment Free, Cancel Anytime

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Bookmark an Article

Subscribe to Journal Email Alerts

Please refresh to generate a new download link

Follow a Journal

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012

Follow Journal of Service Research , Volume 15 (2)
SAGE – May 1, 2012