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International Journal of Service Industry Management

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Revisiting the smiling service worker and customer satisfaction

Magnus Söderlund; Sara Rosengren

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008
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Exploring tools for learning about customers in a service setting

Karolina Wägar

Follow International Journal of Service Industry Management , Volume 19 (5): 25
Emerald Publishing – Oct 10, 2008
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Revisit service classification to construct a customer‐oriented integrative service model

Chun‐Hsien Liu; Chu‐Ching Wang; Yueh‐Hua Lee

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008
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Stressors and resources in customer service roles Exploring the relationship between core self‐evaluations and burnout

Dana Yagil; Gil Luria; Iddo Gal

Follow International Journal of Service Industry Management , Volume 19 (5): 21
Emerald Publishing – Oct 10, 2008
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An examination of the impact of cultural orientation and familiarity in service encounter evaluations

Paul G. Patterson; Anna S. Mattila

Follow International Journal of Service Industry Management , Volume 19 (5): 20
Emerald Publishing – Oct 10, 2008
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Development of an integrated product‐service roadmap with QFD A case study on mobile communications

Yoonjung An; Sungjoo Lee; Yongtae Park

Follow International Journal of Service Industry Management , Volume 19 (5): 18
Emerald Publishing – Oct 10, 2008

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International Journal of Service Industry Management

Revisiting the smiling service worker and customer satisfaction

Magnus Söderlund; Sara Rosengren

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008

Exploring tools for learning about customers in a service setting

Karolina Wägar

Follow International Journal of Service Industry Management , Volume 19 (5): 25
Emerald Publishing – Oct 10, 2008

Revisit service classification to construct a customer‐oriented integrative service model

Chun‐Hsien Liu; Chu‐Ching Wang; Yueh‐Hua Lee

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008

Stressors and resources in customer service roles Exploring the relationship between core self‐evaluations and burnout

Dana Yagil; Gil Luria; Iddo Gal

Follow International Journal of Service Industry Management , Volume 19 (5): 21
Emerald Publishing – Oct 10, 2008

An examination of the impact of cultural orientation and familiarity in service encounter evaluations

Paul G. Patterson; Anna S. Mattila

Follow International Journal of Service Industry Management , Volume 19 (5): 20
Emerald Publishing – Oct 10, 2008

Development of an integrated product‐service roadmap with QFD A case study on mobile communications

Yoonjung An; Sungjoo Lee; Yongtae Park

Follow International Journal of Service Industry Management , Volume 19 (5): 18
Emerald Publishing – Oct 10, 2008

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International Journal of Service Industry Management

1 - 6 of 6 articles

Magnus Söderlund; Sara Rosengren

Follow International Journal of Service Industry Management , Volume 19 (5): 23 Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 25 Emerald Publishing – Oct 10, 2008

Chun‐Hsien Liu; Chu‐Ching Wang; Yueh‐Hua Lee

Follow International Journal of Service Industry Management , Volume 19 (5): 23 Emerald Publishing – Oct 10, 2008

Dana Yagil; Gil Luria; Iddo Gal

Follow International Journal of Service Industry Management , Volume 19 (5): 21 Emerald Publishing – Oct 10, 2008

Paul G. Patterson; Anna S. Mattila

Follow International Journal of Service Industry Management , Volume 19 (5): 20 Emerald Publishing – Oct 10, 2008

Yoonjung An; Sungjoo Lee; Yongtae Park

Follow International Journal of Service Industry Management , Volume 19 (5): 18 Emerald Publishing – Oct 10, 2008

About DeepDyve

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Privacy and Security

Bookmark an Article

Subscribe to Journal Email Alerts

Please refresh to generate a new download link

Follow a Journal

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 25
Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 23
Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 21
Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 20
Emerald Publishing – Oct 10, 2008

Follow International Journal of Service Industry Management , Volume 19 (5): 18
Emerald Publishing – Oct 10, 2008